arenasport.in
Sportiff India Private Limited (“SIPL”, “we”, “us”, or “our”) is the sole and exclusive authorised distributor in India for arena S.p.A., Italy (“arena”), for the Import, distribution, and sale of arena® branded swimwear, sports gear, and equipment. We operate the official arena® website in India at www.arenasport.in (the “Site”).
For questions about orders, products, shipping, returns, exchanges, refunds, your account, or any other matter relating to the Site, please use the contact details below. For policy information, please also see our Terms of Use, Shipping Policy, Exchange, Return & Refund Policy, and Privacy Policy.
Our customer-care team can assist with order placement, order status, product enquiries, size and fit guidance, shipping, returns, exchanges, and general support:
Email: [email protected]
Phone: +91 70454 55934
Hours: Monday to Friday, 10:00 to 17:00 IST (excluding public holidays).
You may also track orders and manage your account via My Account on the Site when you are signed in.
Sportiff India Private Limited
76 Mirza Ghalib Marg, Clare Road, Byculla, Mumbai 400008, Maharashtra, India
CIN: U92419MH2001PTC130316
GSTIN: 27AAFCS2096A1ZJ
Website: www.arenasport.in
We address consumer complaints and grievances regarding products or services offered on the Site in a time-bound manner. If your query is not resolved by customer care to your satisfaction, you may contact our designated officers below. Full details are also published in our Privacy Policy.
| Name | The Grievance Officer |
|---|---|
| Designation | Grievance Officer |
| Address | Sportiff India Pvt Ltd, 76 Mirza Ghalib Marg, Clare Road, Byculla, Mumbai 400008, Maharashtra, India |
| [email protected] | |
| Phone | +91 70454 55934 |
| Hours | Monday to Fridays, 10:00 to 17:00 IST (excluding public holidays) |
We will acknowledge your complaint within 48 hours and endeavour to resolve it within the time limits prescribed under applicable law.
In the event of an escalation — where the Grievance Officer is unable to resolve a complaint within the timeline communicated — you may contact the Resident Nodal Officer:
| Name | The Resident Nodal Officer |
|---|---|
| Designation | Resident Nodal Officer |
| Address | Sportiff India Pvt Ltd, 76 Mirza Ghalib Marg, Clare Road, Byculla, Mumbai 400008, Maharashtra, India |
| [email protected] | |
| Phone | +91 70454 55934 |
| Response time | Within 2 business days |
If you receive suspicious calls, messages, or payment requests claiming to be from SIPL or arena®, please read our Caution Notice and report any fraud to us at the customer-care details above. You may also report cyber crime to the Government of India at www.cybercrime.gov.in or by calling the helpline at 1930.
