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Cookie Policy

1. What Are Cookies

Cookies are small text strings stored on your computer when you visit certain pages on the Internet. Cookies are not harmful to your device.

In the cookies we generate, we do not store personal identifying information such as details on credit cards. We use encrypted information gathered from them to improve your experience of the Website. For example, they are useful to identify and resolve errors, or to determine relevant related products to be shown to the visitor during navigation.

Cookies can perform various functions, such as allowing you to navigate between different pages efficiently, remembering preferences, and in general improving the user's experience.

Further information about cookies can be obtained on the websites: www.allaboutcookies.org and www.youronlinechoices.eu.

Therefore, SIPL reserves the right to use cookies with your consent, if provided for by the law or the regulations, in order to help navigation on its Website and/or control and customise the information displayed. SIPL also reserves the right to use similar systems to collect information about users, such as the IP address, the type of Internet browser and the operating system used and/or the web pages visited by the user, for statistical or safety purposes. SIPL may collect this information to track the use of the Website and improve certain features.

Please note that to be able to order products on the arena Online Shop (arenasport.in), you must have cookies enabled. If you do not want to accept cookies, you can still browse the Website and use it for research purposes, but navigation could be affected if some features may be disabled. In most browsers with cookies enabled, you will find the information you need to change the setting of cookies.

Below is a brief illustration of how SIPL uses cookies and similar tools.

2. Navigation Cookies

These cookies are essential to allow you to surf the Website and use its features, such as access to restricted areas of the website. Without these cookies, it is not possible to provide the services requested, such as the shopping cart or e-billing.

The strictly necessary cookies are used to store a unique identifier to manage and identify each user as unique in relation to any other users who may be visiting the Website at that same time. The purpose is to give the user a consistent and personalised service.

Some examples include:

  • The memory of previous actions (e.g., entered text) when navigating back to a page in the same session;
  • The management and passage of security tokens for different services within the Website to identify the visitor's status (for example, registered or unregistered);
  • The maintenance of tokens to use restricted areas of the Website;
  • The routing of customers towards specific versions / applications of a service, as may be necessary during a technical migration process;
  • Shopping cart persistence across pages and between visits.

3. Performance Cookies

These cookies can be SIPL's or partner sites' session or persistent cookies; their use is limited to the performance and improvement of the website features. These cookies collect information on how a visitor uses the Website, such as the pages visited. These cookies do not collect information that can identify the user. All information collected by these cookies is aggregated in an anonymous form and is only used to improve the functionality of the Website.

Some examples include:

  • Web Analytics — the collected data are solely limited to the use of the website by an operator, to manage the performance and structure of the Website. These cookies may be third-party cookies, but the information will be used solely by those assigned to publishing of the visited website;
  • Tracking affiliates by arenasport.in partners — cookies are introduced by partners and used by them exclusively to know if the user coming from another site has performed the purchase of a product or service on arenasport.in;
  • Error handling — measurement of errors that occur on the Website; this function will support the improvement of services or claim management and will generally be strictly linked to web analytics;
  • Testing of different website page structures — tests on variations in the structure, generally using A/B or multivariate testing, to ensure that the Website maintains a consistent aspect for users during current and subsequent sessions.

4. Functional Cookies

These cookies can be SIPL's or partner sites' session or persistent cookies. These cookies are usually the result of a user action, but they can also be implemented when providing a service not specifically requested but simply offered to users. They can also be used to prevent a previously offered and rejected service from being proposed to the same user. Furthermore, these cookies allow the Website to remember user choices (such as user name, language, country of origin, etc.). All information gathered by these cookies is anonymous and cannot track user behaviour on other websites.

Some examples include:

  • Remembering the settings that a user has applied to a website such as layout, font size, preferences, colours, etc.;
  • Remembering a choice so that users are no longer requested to fill out a questionnaire;
  • Detecting if a service has already been offered, such as offering a tutorial during subsequent visits to the website;
  • Providing information to allow access to an optional service such as the offer of a live chat session;
  • Fulfilling a user request such as submitting a comment.

5. Third-Party Cookies for Marketing / Re-targeting

These cookies are used by SIPL's partners, in order to display SIPL's promotional banners when you are visiting other sites, showing the latest products you have viewed on arenasport.in. While browsing arenasport.in, these cookies are also used to show products you may be interested in or any products similar to those that you have viewed in the past, based on your browsing history.

The use of these cookies does not involve the processing of personal data, but it can allow access to your computer or other devices and track the data stored: these cookies connect to the browser installed on your computer or other devices used when surfing our Website.

Below is a list of cookies used on arenasport.in, organised by category.

Strictly Necessary

NameProvider / DomainExpirationDescription
auth_token.arenasport.in30 daysMaintains your login state and identifies the authenticated user across pages so you do not need to sign in on every visit.
arena_cookie_consent.arenasport.in1 yearStores the user's cookie consent choice (accepted / declined) to prevent the cookie consent banner from reappearing on subsequent visits.
user_id.arenasport.in30 daysStores the unique user identifier to personalise the session and link account data to the logged-in user.
arena_cart.arenasport.inSessionMaintains shopping cart state so items are retained as the user navigates across pages during a session.
session token.arenasport.inSessionGeneral purpose session identifier used to maintain user state across pages and protect form submissions against CSRF attacks.
__cf_bmCloudflare / .arenasport.in30 minutesUsed by Cloudflare to distinguish between humans and bots. This is beneficial for the website in order to make valid reports on site usage.

Performance

NameProvider / DomainExpirationDescription
_gaGoogle LLC / .arenasport.in1 year 1 monthThis cookie is associated with Google Universal Analytics. It distinguishes unique users by assigning a randomly generated client identifier and is used to calculate visitor, session, and campaign data for the site's analytics reports.
_gidGoogle LLC / .arenasport.in24 hoursUsed by Google Analytics to distinguish users. Stores and updates a unique value for each page visited.
_ga_[ID]Google LLC / .arenasport.in1 year 1 monthUsed by Google Analytics to persist session state and track user interactions across the Website.

Targeting

NameProvider / DomainExpirationDescription
_fbpMeta Platforms / .arenasport.in3 monthsUsed by Meta (Facebook) to deliver a series of advertisement products such as real-time bidding from third-party advertisers and to track conversions.
_fbcMeta Platforms / .arenasport.in3 monthsUsed by Meta to track click-based attribution for advertising. Stores the click identifier from Facebook ads.
IDEGoogle LLC / .doubleclick.net1 yearThis cookie is set by Google DoubleClick and carries information about how the end user uses the website and any advertising that the end user may have seen before visiting the site.

Functionality

NameProvider / DomainExpirationDescription
user_first_name, user_last_name.arenasport.in30 daysStores the signed-in user's display name to personalise the interface (e.g., greeting by name in the header). Data is stored in URL-encoded form.
user_email, user_phone.arenasport.in30 daysStores contact details to pre-fill account forms and personalise features such as order tracking and account management. Data is stored in URL-encoded form.

6. How Can I Disable Cookies?

Most browsers accept cookies automatically, but you can also choose not to accept them. It is recommended not to disable this function, since this may prevent you from moving freely from page to page and enjoy all the features of the Website.

If you do not want your computer to receive and store cookies, you can modify the security settings of your browser (Internet Explorer, Google Chrome, Safari, etc.). In any case, please note that certain sections of our Website can only be used to their full capacity if your browser accepts cookies; otherwise you will not be able to add products to your cart and purchase them. Accordingly, your decision to remove and not accept cookies may have a negative effect when browsing our Website.

If you wish to change your cookies settings, here are brief instructions for the most popular browsers:

Microsoft Internet Explorer

Click the "Tools" icon in the upper right corner and select "Internet Options". In the pop-up window select "Privacy". Here you can adjust the settings of your cookies.

Google Chrome

Click the settings icon in the upper right corner and select "Settings". Then select "Privacy and security" and change the settings in the "Cookies and other site data" section.

Mozilla Firefox

From the pull-down menu, select "Options". In the pop-up window select "Privacy & Security". Here you can adjust the settings of your cookies under "Cookies and Site Data".

Safari

From the pull-down menu, select "Preferences". Select "Privacy" and from here you can adjust the settings of your cookies.

Microsoft Edge

Go to Settings → Cookies and site permissions → Manage and delete cookies and site data.

For detailed information on the necessary steps, refer to the help guide of your browser. For an overview of the most common browsers, visit www.cookiepedia.co.uk or www.aboutcookies.org.

To learn more about cookies and how to manage or disable any third-party or marketing / re-targeting cookies, please visit www.youronlinechoices.com.

To disable analytical cookies and prevent Google Analytics from collecting your navigation data, download the browser add-on to disable Google Analytics at https://tools.google.com/dlpage/gaoptout.

7. Data Retention Time

The cookies managed by SIPL and the cookies managed by third parties follow the retention times specified in the respective cookies information detailed in the tables above.

Any inquiry or exercise of rights should be directed to: [email protected]

The Data Controller is Sportiff India Private Limited, Registered Office: 76 Mirza Ghalib Marg, Clare Road, Byculla, Mumbai – 400008, Maharashtra, INDIA.
Phone: +91 70454 55934, Email: [email protected]