Effective Date: 1st. June 2026 Last Updated: 1st. June 2026
This Shipping Policy (“Policy”) sets out the terms on which Sportiff India Private Limited (“SIPL”, “we”, “us”, or “our”), the sole and exclusive authorised distributor in India for arena® branded products, ships orders placed on www.arenasport.in (the “Site”). This Policy forms an integral part of, and must be read together with, our Terms of Use and Privacy Policy.
We currently ship only within India. We do not accept orders for delivery outside India, and we do not at present offer international shipping from arenasport.in. If you place an order with a shipping address outside India, we will be unable to fulfil that order and the order will be cancelled with a full refund of any amount charged.
Within India, we deliver to serviceable PIN codes across all States and Union Territories. PIN-code serviceability is verified at checkout. Certain remote PIN codes may not be serviceable by our courier partners; in such cases, you will be notified at checkout or, where applicable, after order placement, and any amount charged will be refunded.
All orders on arenasport.in are prepaid only. Payment must be completed at the time of placing the order through one of the payment methods listed at checkout (credit card, debit card, UPI, net banking, wallets, or such other methods as may be made available from time to time).
We do not offer Cash on Delivery (COD), pay-on-delivery, or any payment-on-receipt option for orders placed on the Site. Any communication received by you offering or requesting a COD-style payment in connection with an arenasport.in order is not authorised by SIPL and should be treated as suspicious. Please refer to our Caution Notice for guidance.
Shipping charges are calculated at checkout on the basis of the destination PIN code, the weight and dimensions of the items in your order, and the courier partner selected for that route. The applicable shipping charge will be displayed clearly on the order-review / payment page before you confirm and pay, so that you can review the total amount payable (product price, taxes, and shipping) before completing the transaction.
All product prices displayed on the Site are inclusive of applicable GST. Shipping charges are shown separately at checkout and form part of the total amount payable. From time to time we may offer free or discounted shipping above a specified order value or for specific promotions; the terms of any such offer will be displayed on the Site at the time.
No additional local levies, octroi, or entry taxes are payable by you on standard deliveries within India. Any duties or taxes incurred specifically as a result of your delivery instructions (e.g., a non-standard delivery location requiring special handling) will be communicated to you before fulfilment and require your separate agreement.
We aim to dispatch orders within one (1) to two (2) business days of receipt of order and confirmation of payment, subject to product availability and successful payment authorisation. “Business days” means Monday to Saturday, excluding public holidays at Mumbai, Maharashtra.
Orders placed on a non-business day, or after our daily cut-off time, will be processed on the next business day. The cut-off time, where applicable, will be displayed on the Site.
Where any item in your order is temporarily unavailable, we will ship the order only when all items become available. If you would prefer not to wait, please contact customer care to discuss alternatives, including splitting the order (which may attract additional shipping charges) or cancellation of the unavailable item with a refund.
During periods of unusually high demand (e.g., festive sales, promotional events) or due to force majeure events (including adverse weather, natural disasters, civil disturbance, pandemic-related restrictions, transport strikes, or directions of any government or regulatory authority), dispatch and delivery timelines may be longer than those indicated below. We will keep you informed where there is a material delay to your order.
Once dispatched, orders are typically delivered within the following indicative timelines. These are working-day estimates from the date of dispatch and are subject to courier-partner performance and PIN-code serviceability.
| Destination | Indicative business days from dispatch |
|---|---|
| Mumbai, Delhi NCR, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad | 2 – 4 |
| Other Tier-1 and Tier-2 cities | 4 – 6 |
| North-East India, Jammu & Kashmir, Ladakh, Andaman & Nicobar, Lakshadweep, and other remote PIN codes | 7 – 10 |
These timelines are indicative and not guaranteed. Actual delivery times depend on factors outside our reasonable control — including courier-partner schedules, transit conditions, address accessibility, and your availability at the delivery address. We are not responsible for delays caused by such factors, but we will assist in tracking and resolving any genuine delivery issue raised with our customer care.
All shipments from arenasport.in are fulfilled through third-party courier and logistics companies, which may include Blue Dart, Delhivery, DTDC, FedEx, India Post (Speed Post), or such other partners as we may select from time to time based on serviceability, weight, route, and destination. SIPL does not operate its own delivery fleet, and the choice of courier for a particular order is made by us based on these factors and may vary from order to order.
Once your order is dispatched, you will receive a dispatch confirmation by email and/or SMS containing the courier partner’s name and the tracking number / Air Way Bill (AWB). From that point onwards:
Notwithstanding the foregoing, our customer-care team remains available to assist you with any tracking query, escalation to the courier partner, or other order-related issue that you are unable to resolve directly with the courier. Please contact us using the details in Section 11 below. Nothing in this Section limits your statutory rights as a consumer under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Please ensure that the shipping address and contact details provided at checkout are accurate and complete, and that someone is available at the address to receive the shipment during normal business hours.
Our courier partners will typically make up to two (2) delivery attempts. If the shipment is undelivered after the second attempt — for example, because the address is incorrect, the consignee is unavailable, the consignee refuses to accept delivery, or the shipment is unclaimed — the shipment may be returned to our warehouse (“RTO”).
In the case of India Post / Speed Post shipments, if a delivery attempt is unsuccessful, the shipment is generally held at the local post office for collection by the addressee. It is your responsibility to check with your local post office, present valid proof of identity, and arrange collection. Speed Post shipments that remain unclaimed will be returned to our warehouse after the period prescribed by India Post.
If a shipment is returned to our warehouse for reasons attributable to you — such as an incorrect address provided by you, unavailability after two attempts, refusal to accept delivery (other than for the reasons in Section 8), or failure to collect from the post office — we will, on receipt of the returned shipment and inspection, refund the product value to your original payment method. The shipping charge for the original outbound delivery is non-refundable in such cases, as the service has been performed. If you wish to receive the same Product again, you must place a fresh order; standard shipping charges will apply.
We will not levy any return-leg shipping charge on you for an RTO. Where the return is the result of an error on our part (e.g., incorrect dispatch by us, courier-partner failure not caused by you), the entire amount paid by you — including the outbound shipping charge — will be refunded.
If, at the time of delivery, you find that the outer packaging of the shipment is torn, opened, tampered with, visibly damaged, or appears to have been resealed, you should:
If the damage or tampering is identified only after delivery, please notify customer care within twenty-four (24) hours of delivery, retaining the original packaging and the Product for inspection. On verification, we will arrange a replacement (subject to availability) or, where a replacement is not feasible, refund the amount paid for the affected Product(s) to your original payment method. This is in addition to, and does not limit, your statutory rights as a consumer under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 in respect of defective, deficient, or non-conforming Products.
All purchases from the Site are made pursuant to a shipment contract. Title and risk of loss in respect of Products ordered pass to you upon delivery of the Products to our courier partner. Notwithstanding the foregoing, your statutory rights as a consumer in respect of defective, damaged, or non-conforming Products, and your rights under Section 8 of this Policy, are not affected.
Cancellation by you (before dispatch process only), exchange of eligible Products within seven (7) days of delivery, and your remedies in respect of defective, damaged, wrong, or non-conforming Products, are governed by Section 9.5 of our Terms of Use, which forms an integral part of this Policy. Please review that section before placing an order. In particular, please note that all swimwear (men’s, women’s, boys’, and girls’), all racing suits and jammers, and any used Products are non-returnable and non-exchangeable on hygiene and product-integrity grounds, except where the Product is defective, damaged in transit, or non-conforming.
For any query, status update, or assistance regarding shipping, please contact our customer care:
Email: [email protected]
Phone: +91 70454 55934
Hours: Monday to Friday, 10:00 to 15:00 IST (excluding public holidays).
If your query is not resolved by customer care to your satisfaction, you may escalate to our designated Grievance Officer (under the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021) or our Resident Nodal Officer (under the Consumer Protection (E-Commerce) Rules, 2020), whose contact details are published in our Privacy Policy on the Site.
Sportiff India Private Limited
76 Mirza Ghalib Marg, Clare Road, Byculla, Mumbai 400008, Maharashtra, India
CIN: U92419MH2001PTC130316 • GSTIN: 27AAFCS2096A1ZJ
Website: www.arenasport.in
